Portfolio

Welcome! This space showcases how I turn complex business needs into clear, engaging, and scalable learning experiences. Explore the case studies below to see how iterative agile methods, storytelling, and smart technology come together to empower teams and elevate performance.

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Case Study: Scaling Instructional Design Capacity & Operational Readiness

This case study outlines the strategy and execution behind Vista’s Instructional Design Internship Program—a capability-building initiative created to solve critical capacity deficits during rapid business growth.

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Case Study: Global New Hire Onboarding & LMS Rollout

This case study demonstrates how we scaled global care operations across three regions by designing a standardized, high-empathy onboarding program tailored to Vista’s diverse B2B and B2C customer segments.

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